World Service

Providing Value, Quality and Safety through a world-wide team

What We Provide:

• Spare Parts Sales
• Global Service
• Warranty Support
• Installation and Commissioning Services
• Management / Maintenance Contracts
• VDR Annual Performance Testing
• VDR Replay Services
• Compass Adjusting and Repair
• Operator Equipment Familiarisation and Training
• Equipment Surveys and Inspection
• Technical Advice
• Major retrofit project management
• V-Sat Airtime Contracts

Installation and After Sales Service

We recognise that delivering a first-time-fix and value for money are fundamental expectations of our customers.

Key to meeting these expectations is a philosophy of working in partnership with our customers and suppliers centred around a global team of experienced service engineers and support staff who are all passionate about delivering service excellence to the marine industry.

In applying this approach a shared set of values has emerged that defines the way that we aim to work with our customers, our service suppliers and within our own organisation, these being to:

1. Ensure that the customer is central to everything that we do.
2. Apply mutual trust, fairness and honesty in all of our business dealings.
3. Strive to exceed customer expectations, on time and right first time.
4. Provide value for money, good quality and maintain vessel safety.
5. Continue to improve the service offerings through process improvements and innovation.
6. Adapt quickly to changing customer needs.

These values and capabilities drive the entire customer experience and are at the heart of what we do 24 hours every day, 365 days a year.

Request service

Please call +44 19 9280 5301 or request a service online.